Customer Support
Ordering
We accept Visa, Mastercard, American Express and Discover. You may order in the following ways:
- Online: Order through our secure online shopping cart.
- Telephone: Call (907) 586-5059 Monday through Saturday from 10:00 am - 6:00pm Alaska time (one hour behind Pacific time).
- Mail: Include credit card and shipping information, item descriptions and quantity. Make checks or money orders payable to The Bear's Lair and send them to 175 S, Franklin, Juneau, AK 99801
- Fax: Include credit card and shipping information, item descriptions and quantity. Send fax orders to (907) 789-2292.
Shipping
Currently we are only able to ship orders to U.S. addresses through our website. Canadian customers, please call our shop at (907) 586-5059 or email us to place orders.
We try to ship orders within 5 days of receipt. Hand-crafted items may have limited quantities and may take longer to ship. Most items are packed and shipped via US Postal Service Priority Mail from our shop in Juneau, Alaska and should arrive in 3-5 business days. The cost of the shipping is determined by the weight of the items and the destination. Total charges will include shipping, insurance and handling.
Some larger items may be shipping directly from the manufacturer, in which case they will be shipped by the carrier chosen by the manufacturer, usually UPS or Fedex.
Cancellation Policy
Orders may be cancelled within 24 hours of placing order.
Return Policy
If you are not happy with your purchase, contact us by within five days of receipt to arrange for the return of the item. We can exchange your purchase for another item or credit you for the original purchase price (less shipping and insurance charges) after the return item is received by us in clean, saleable condition. Due to health regulations, we are unable to accept returned food items, pillows, or throws.
Damaged Shipment
Report any damage to your purchase immediately to the carrier. The US Postal Service requires that you have the original packaging to make a claim.